Frequently Asked Questions

Can you help us if we are under long- term contracts with our carriers?
We can help you at any stage of your contract or negotiation process. Most of our clients are under long-term contracts with their carriers and this is expected with large telecom users. We renegotiate contracts far sooner than customers are able to, and there is always opportunity to produce savings through the correction of errors and to recover overcharges.

How quickly can we expect results?
A number of factors affect our timeline to results. Depending on the engagement, we typically produce substantial results within a 30 to 60 day window. Though complex, high dollar amount refund issues can take several months.

How much time involvement will be required on our part?
The time involvement of you and your staff will be minimal if not negligible. We have the resources and systems in place to accomplish our work. Our work is very much behind the scenes, freeing you to focus on core responsibilities.

How is it that you are more effective than our internal staff?
We are specialists and this is all we do. Just as a CPA is likely to be more prepared to handle complex tax issues than the individual that handles their taxes once a year, we are better prepared and equipped to handle complex billing issues and contractual negotiations.

How will my carrier relationships be affected?
We do not play an adversarial role with the carriers. Our clients benefit from enhanced communication, increased responsiveness, greater accountability, and an increased profile.

Can you help us if we're already in the middle of negotiations?
We can help at any stage of your negotiations or contract term. We are often able to produce 10% to 15% savings without negotiations.

Can you help us if we're already aware of overcharges?
Yes, in fact we can help you if you have already received refunds. Finding errors is simply a piece of the overcharge recovery process. Often times the work after identification of errors to the point of recovery is a much larger and more difficult part of the process.

What ís the likelihood that you will be successful in producing results?
It's highly probable that we will produce for you. If our track record is an indication of future results, statistically we have produced significant results for 95% of our clients. We are highly proficient at our job and though we cannot guarantee results, the viability of our business model depends on a high rate of success.